Privacy Policy

How your personal information is collected and used when you visit and purchase from the Smart Hangs website:

How to contact us

Smart hangs is committed to working with our customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or a privacy concern, you may: write to us at Smart Hangs PO Box 472 Albury 2640 

Your acknowledgement of our Privacy Policy

This Privacy Policy is published on this website to meet our obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it. Your interaction with this website is an acknowledgement that you have been made aware of our privacy policy. This policy does not create or confer upon any individual any rights, or impose upon Smart Hangs any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) or related legislation (‘the legislation’). Should there be, in specific case any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.

Personal Information

Personal Information means information we store about you from which your identity is either apparent or can be reasonably determined.

Uses and Sharing

We use personal information you provide only for the purposes consistent with the reason you provided it, for example postage destination, or for a reason that is directly related.

Generally, we will not use your personal information to communicate or market to you unless we have your implied or express consent, however in situations where it is impractical to obtain your prior consent, we will ensure you have the ability to opt out of future communications.

We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

Your rights and choices

You may interact with us anonymously where this is lawful and practicable.

Subject to certain legal exceptions, you have the right to request access to your own personal information. 

You may instruct us to remove any previous consent you provided to receive news, information and marketing communications.

About this Privacy Policy

We respect your personal information and your right to privacy.

At Smart Hangs, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

At Smart Hangs we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes the information that may be collected by Smart Hangs, the choices you can make about your personal information and how we protect your personal information.

Why we collect personal information and how we may use it

Generally, Smart Hangs will collect personal information that is shared by you and only to the extent necessary to provide Smart Hangs goods and perform in-house business processes.

We may collect personal information from you when;

you register your details through the Smart Hangs website, or through face to face sales. We will collect personal information from you by lawful and fair means. We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is:

required or permitted by law; or with your express or implied consent.
Direct marketing and your privacy

From time to time we may use the personal information we collect from you to identify particular Smart Hangs products which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will always give you a choice to opt out of receiving such information in future.

Electronic marketing

Where we use your personal information to send you marketing information by e-mail, SMS or other electronic means we may do so with your express or implied consent. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.

All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

Information sharing

We have a strict duty to maintain the privacy of all personal information we hold about you, however, certain exceptions apply. For example, where disclosure of your personal information is

authorised or required by law, disclosure to various government departments and agencies, or disclosure to courts under subpoena, in the public interest where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.
Your consent may be implied or express and it may also be verbal or written.
If your personal information changes, we will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

Access to your personal information

On receiving your request, Smart Hangs will provide you with access to your personal information that is held by us, within the limitations of privacy legislation. However, we ask that you identify, as clearly as possible, the type/s of information requested.

Smart Hangs will deal with your request to provide access to your personal information in a reasonable time – usually within 28 days after receiving your written request.

Exceptions

Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

access would pose a serious threat to the life or health of any individual;
access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
the information relates to a commercially sensitive decision making process;
access would be unlawful; or
access may prejudice enforcement activities, a security function or commercial negotiations.
Freedom of Information laws

In addition to privacy laws, you may have rights to access your personal information contained in certain Smart Hangs documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982 (FOI Act).
More information on FOI is publicly available on an internet search.

Information collected on this website

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.
We use cookies and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature. Search terms that you enter when using our search engine are collected, but are not corroborated against with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.

Website security and privacy

We understand that you may be concerned about the security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone. In those instances where we secure your personal information in transit to us and upon receipt, we use SSL certified encryption software, enabling HTTPS encryption. Your browser may also display a lock symbol on its bottom task bar line to indicate this secure transmission is in place. For site security purposes and to ensure this service remains available to all users, we employ software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information, or otherwise cause us damage. Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits other than those uses identified in this policy. Unauthorised modification or misuse of information stored in this system will be investigated and may result in criminal prosecution.

Information transfer

If Smart Hangs transfers personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws. Smart Hangs will take reasonable steps to protect personal information regardless of what country it is stored in or transferred to. We have procedures and data transfer contracts to help ensure this.

SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information may be used to determine when to send cart reminder messages via SMS.

You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information Commissioner by:

Privacy Hotline on 1300 363 992, or
visiting their web site at www.privacy.gov.au or
by writing to The Australian Information Commissioner

Updated 1st April 2025